This policy explains how Shadow Marketing Media collects and uses information through this website. It does not replace a separate client agreement or the privacy terms of third-party platforms a client chooses to use.
Information we collect
We may collect contact information, company information, industry, form responses, revenue-audit inputs, requested appointment times, booking details, website activity, device information, referral source, chatbot messages, and communications you choose to send us. Anonymous browsing sessions remain unidentified unless you voluntarily provide contact information.
How we use information
We use information to provide audit results, answer chatbot questions, respond to requests, evaluate fit, improve the website, protect forms from abuse, measure marketing performance, prepare conversations, and provide services when an agreement exists. Chat transcripts and website actions may be reviewed together to understand the request and prepare a relevant follow-up.
Chatbot and automated assistance
The website assistant provides general business and service information from Shadow's knowledge base. It is not legal, medical, financial, or professional advice and should not receive passwords or sensitive records. Responses may be automated, saved, and reviewed by Shadow Marketing Media. A human should verify important decisions and any proposed scope, price, timing, or result.
Appointment booking
When you book a call, the requested time, contact information, company details, and reason for the meeting are saved in Shadow's private back office. Booking data may also be sent to a connected scheduling, email, text, CRM, or notification provider when Shadow configures that service.
Calls, email, and text messages
If you provide contact information and consent, Shadow Marketing Media may respond by phone, email, or text. Message and data rates may apply. Consent is not a condition of purchase. You may ask us to stop promotional communication at any time.
Analytics and local storage
The website may use first-party session identifiers and approved analytics tools to measure page visits, form progress, chatbot use, calls, and conversions. Session identifiers help connect actions during a visit but do not reveal a person's identity by themselves. Additional advertising or analytics platforms may be added only after their account information and required disclosures are configured.
Sharing
We do not sell personal information. We may share information with service providers used to operate the website, deliver communication, prevent abuse, store records, measure performance, or provide contracted services. Those providers process information under their own terms and applicable agreements.
Retention and security
We retain information for legitimate business, service, security, recordkeeping, and legal purposes. No system can guarantee absolute security. We use reasonable technical and operational controls appropriate to the information and service.
Your choices
You may request access, correction, or deletion of information, subject to legal and operational requirements. Call 225-252-5092 to make a request.
Changes
This policy may be updated when website tools, business practices, or legal requirements change. The effective date above will be revised when material changes are published.